Curbside Collection Online Portal

Updated on November 14, 2024

Curbside Collection Online Portal

You have arrived at the Curbside Collection Online Portal. Property owners can make the following requests:

  • Exchange a cart
  • Report a missing cart
  • Report a damaged cart

Please review the information below and submit your request via the portal at the bottom of the page.

To upsize your organics carts during our pre-order promotion period ending November 30 or to take our Curbside Expanded Organics Survey, please visit our Get Involved page.

Important Information

After submitting an online portal request for cart exchanges or damage, leave your cart(s) in a spot that is visible and easily accessible to our contractor when they pull up along the road. Your cart(s) should not be placed behind a gated fence, in a shed or garage, or hidden around the side or back of your house. For example, if you normally store your carts behind a gated fence, temporarily move them in front of the fence so they are visible from the street. The carts just need to be visible from the end of your driveway, it is not required to place them right at the road edge.

If you live in a wildlife-frequented area, please visit our Wildlife & Waste page for tips to secure your waste. Contact us at curbside [at] rdn.bc.ca or 250-390-6501 to discuss other options if you live in a wildlife-frequented area.

All cart exchanges, repairs and deliveries are handled by the RDN's curbside contractor between 8 a.m. to 5 p.m. on weekdays and weekends. Continue to use your carts for your scheduled collection days. If your cart waiting to be exchanged or repaired contains any waste, the contractor will transfer it into the replacement cart. Please expect replacement carts to be in used condition.

Estimated Delivery Timelines

  • Up to 12 weeks for cart exchanges.
  • Up to 2 weeks for replacement of missing carts or damaged carts in unusable condition.

Cart Exchange Administration Fee and Annual Utility Fees

All fees will be directly applied to the property's utility billing account. Cart exchanges must be submitted by the registered Property Owner.

Cart Exchange Administration Fee

For garbage and organic cart exchanges, an Administration Fee of $75 will be applied to the utility billing account. No Administration Fee will be charged for recycling cart exchanges.

The Administration Fee covers the contractor costs associated with picking up and dropping off carts, assigning the new carts to your property's GPS coordinates, and updating your utility billing account information.

Annual Utility Fees

Annual Utility Fees are determined by the size of the garbage cart. Please see below for the 2024 rates:

2024 Annual Fees

 

Request Types

Cart Exchanges: Single-Family Dwellings

Cart exchange requests may be submitted through the Curbside Collection Online Portal. As fees are applied to the utility billing account, all exchange requests must be completed by the registered property owner with verification of the utility billing account number.

A cart exchange administration fee of $75 per exchange will be applied to the utility billing account.

Cart Exchanges: Homes with Secondary Suites

If your property has split cart sets (one standard cart set for each dwelling unit), cart exchange requests may be submitted through the Curbside Collection Online Portal. When submitting your request, enter the serial number of the cart you are requesting to be exchanged.

If your property shares an upsized cart set, please contact us at curbside [at] rdn.bc.ca for assistance with your cart exchange.

As fees are applied to the utility billing account, all exchange requests must be completed by the registered property owner with verification of the utility billing account number.

The annual utility fees are determined by the size of the garbage cart.

Report a missing cart

If any of your carts are missing, please report using the online portal. There is no administration fee for replacing missing carts.

If you are a renter and have had carts go missing, please email us at curbside [at] rdn.bc.ca.

Report a damaged cart

If any of the carts are damaged, use the online portal to report the damage. Please specify if the cart is unusable for curbside collection service, with a detailed description of how the cart is damaged. There is no administration fee for replacing damaged carts.

Carts with regular wear and tear will not be repaired or replaced.

If you are a renter and have damaged carts, please email us at curbside [at] rdn.bc.ca, and specify if the cart is unusable for curbside collection service, with a detailed description of how the cart is damaged.

Cart Types and Sizes

How many carts should I have for my household?

Each RDN residential single family dwelling will have three wheeled carts:

  • Garbage Cart (black lid)
  • Recycling Cart (blue lid)
  • Food Waste Cart (green lid) with gravity lock

The default carts for homes with secondary suites are a shared upsized cart set. Property owners can submit a request to split the shared upsized cart set into two smaller sets.

Available Garbage Cart Sizes

The available Garbage Cart sizes for a single family dwelling are:

  • 80L (downsize option) - holds approximately 1 bag*
  • 100L (default cart size) - holds approximately 1.5 bags*
  • 240L (upsize option) - holds approximately 4 bags*

           * standard 30 in X 38 in (76 cm X 96 cm) bag

The annual utility fee is determined by the size of the Garbage Cart.

Available Recycling Cart Sizes

The Recycling Cart sizes are:

  • 100L (downsize option) - holds approximately 1.5 blue boxes*
  • 240L (default cart size) - holds approximately 4 blue boxes*
  • 360L (upsize option) - holds approximately 6 blue boxes*

           * standard 19 in X 16 in X 13 in (48 cm X 40 cm X 31 cm) recycling box

The size of the Recycling Cart does not affect the annual utility fee.

 

Cart Dimensions
  80L 100L 240L 360L
Garbage 80L Default Size100L 240L Not Available
Recycling Not Available 100l Default Size240L 360L
Food Waste Not Available

Default Size

100L GL

 Not Available Not Available

Utility Billing Account Numbers

New Property Owners

If you have not received a utility bill for a newly purchased property or new home build, please contact your respective billing department during office hours to verify your utility billing account number.

RDN Electoral Areas

Please see the highlighted sections below 

District of Lantzville

Town of Qualicum Beach

Qualicum Beach Utility Bill Sample

City of Parksville

Curbside Collection Online Portal

If you are making an exchange for more than one cart, please complete separate online portal submissions for each cart.

  • Your Billing Information
  • Your Cart Request
  • Your Contact Information
  • Preview
  • Complete
For the District of Lantzville, your roll number is 350 or 351
For the Town of Qualicum Beach, your roll number is 565
For the City of Parksville, your roll number is 559
For the RDN, your roll number is either 768 or 769. Please refer to your utility bill for your specific roll number.
*Leave blank unless two or more addresses are listed on the same utility billing account number.
The cart number is located at the front of your cart. Leave the cart number blank, unless your property has two or more addresses listed under the same utility billing account number.